Your privacy matters to us. This Privacy Policy explains what personal information 11jl collects, how we use it, and the steps we take to keep it safe. Please read this page before creating an account or using any part of our platform.
Last updated: January 2025 | Effective date: January 2025
When you register an account or use the 11jl platform, we collect certain personal information that is necessary to provide our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a government-issued identification document to verify your identity and confirm that you meet the minimum age requirement of 21 years old. During the course of your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. Payment-related information — including transaction amounts, payment method details, and transaction timestamps — is recorded to process deposits and withdrawals in Philippine pesos. We may also collect information you voluntarily provide when you contact our support team, submit a complaint, or respond to a survey. All data collection is carried out in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines.
The personal information we collect is used primarily to operate and maintain your 11jl account and to deliver the gaming services you have requested. We use your identity and contact details to verify your account, process transactions, and communicate important account-related updates to you. Your gameplay and session data help us detect unusual activity, prevent fraud, and ensure the integrity of the platform for all Filipino players. We may use your contact information to send you service notifications, security alerts, and, where you have opted in, promotional communications about new games or platform features. Aggregated and anonymised usage data may be used internally to improve platform performance, optimise the mobile experience, and develop new features. We do not use your personal data to make automated decisions that produce legal or similarly significant effects without human review. Any processing of your data for purposes beyond those listed here will only take place with your explicit consent or as required by applicable Philippine law.
11jl does not sell, rent, or trade your personal information to any third party under any circumstances. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are bound by strict data protection agreements. In cases where we are required by Philippine law, a court order, or a regulatory authority to disclose your information, we will comply with that legal obligation and, where permitted, notify you of the disclosure. If 11jl undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We do not share your data with advertisers or marketing networks. Any third-party partner that receives your data is contractually prohibited from using it for any purpose other than the specific service they provide to 11jl.
We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 11jl platform is encrypted using Transport Layer Security (TLS) protocols, ensuring that your information remains private during transmission. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff who handle personal information are trained in data protection responsibilities. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights and freedoms, we will notify the relevant Philippine regulatory authority and affected users in accordance with the timelines prescribed by the Data Privacy Act. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your 11jl account and to keep your login credentials confidential.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and financial record-keeping obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with regulatory requirements. If you request the deletion of your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law or legitimate business necessity. Data that has been anonymised and can no longer be linked to you as an individual may be retained indefinitely for analytical and platform improvement purposes. You may contact our support team at any time to enquire about the specific retention period applicable to your personal data.
As a data subject under the Philippine Data Privacy Act of 2012, you have a number of rights in relation to the personal information we hold about you. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you by submitting a written request to our support team. You also have the right to correct any inaccurate or incomplete personal information in your account at any time through your account settings or by contacting us directly. Where processing is based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing carried out before the withdrawal. You have the right to request the deletion of your personal data, subject to our legal retention obligations, and the right to object to processing that is causing you harm. To exercise any of these rights, please contact us using the details provided in Section 8 of this policy, and we will respond within the timeframe required by applicable law.
The 11jl platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience. Essential cookies are necessary for the platform to operate — they enable functions such as keeping you logged in during a session and remembering your language and display preferences. Analytical cookies help us understand how players navigate the platform so we can identify areas for improvement and optimise the mobile experience for Filipino users. You can control or disable non-essential cookies through your browser settings at any time, though doing so may affect the functionality of certain parts of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. By continuing to use the 11jl platform after being presented with this notice, you consent to our use of essential cookies as described here.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 11jl handles your personal data, please do not hesitate to get in touch with our Data Privacy team. You can reach us by email at support at 11jl.pro, and we aim to respond to all privacy-related enquiries within five business days. If you believe that your data privacy rights have been violated and we have not adequately addressed your concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all privacy concerns seriously and are committed to resolving any issues in a fair and transparent manner. For general platform questions and account support, you may also visit our FAQ page or review our Terms and Conditions.
Now that you know how 11jl protects your data, you can register your free account and enjoy live casino, slots, and more — all in Philippine pesos, all on mobile.